Shipping & Returns

Shipping & Returns Policy

Last Updated: August 25, 2026

At Hazerein, we want your order to arrive safely, accurately, and on time. This Shipping & Returns Policy explains how we process orders, ship products, and handle returns, exchanges, refunds, and damaged or defective products.

By placing an order through hazerein.com, you acknowledge and agree to the terms described below.

  • Order Processing

Orders are normally processed after payment has been successfully confirmed.

We will make reasonable efforts to process and dispatch orders as soon as possible. Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

If there is a significant delay in processing your order, we may contact you using the information provided when placing the order.

  • Order Cancellation


Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, it cannot be cancelled and may only be handled according to the Returns and Refunds provisions of this policy.
If a cancellation is approved before dispatch, the refund will generally be issued through the original payment method, subject to any applicable non-refundable payment or processing charges.

  • Shipping Locations

Hazerein may offer shipping within Pakistan as well as international shipping to selected countries.

Available shipping destinations may change depending on courier availability, customs requirements, import restrictions, and other logistical considerations.

If shipping to your destination is unavailable, we will inform you where reasonably possible.

  • Shipping Charges

Shipping charges depend on factors such as:

  • Destination
  • Package weight and dimensions
  • Shipping method
  • Number of products ordered
  • Domestic or international delivery

The applicable shipping charges will be displayed during checkout where available.

For certain international or special orders, additional shipping charges may apply. If additional charges are required before dispatch, we may contact you for confirmation.

  • Estimated Delivery Times

Estimated delivery times may vary depending on the destination, courier service, customs processing, weather, holidays, and other circumstances outside Hazerein’s control.

Any delivery timeframe displayed on our website or provided by our team is an estimate and is not guaranteed unless expressly stated otherwise.

International shipments may require additional time because of customs clearance and local delivery procedures.

  • Order Tracking

Where tracking is available, Hazerein or the relevant shipping provider may provide tracking information after your order has been dispatched.

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the shipment where required.

  • Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes:

  • Full name
  • Complete address
  • City
  • Postal/ZIP code
  • Phone number
  • Country

If an order is returned to Hazerein because the shipping information provided by the customer was incorrect or incomplete, additional shipping charges may apply before the order can be resent.

  • International Orders, Customs and Duties

International customers are responsible for understanding and complying with the import requirements of their destination country.

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT or similar taxes
  • Customs clearance charges
  • Brokerage or handling fees
  • Other charges imposed by the destination country

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not included in the product price or Hazerein’s shipping charge.

Hazerein cannot guarantee that a particular destination country will allow a product to be imported.

If an international shipment is refused, abandoned, or returned because the recipient does not pay applicable customs duties, taxes, or fees, any refund may be reduced by shipping, return-shipping, customs, or other non-recoverable costs incurred by Hazerein.

  • Delayed, Lost or Damaged Shipments

Once an order has been handed to the shipping provider, delivery is also subject to the shipping provider’s procedures and limitations.

If tracking indicates that a shipment has been delayed, lost, or delivered incorrectly, please contact Hazerein as soon as possible.

We will reasonably assist in communicating with the relevant shipping provider and investigating the shipment.

For damaged packages, customers should contact us promptly and, where possible, provide photographs of:

  • The outer packaging
  • Shipping label
  • Damaged packaging
  • The product and damage

This information may be required to investigate a shipping claim.

  • Returns

We want customers to be satisfied with their Hazerein products.

Eligible products may be returned within 14 days of delivery, subject to the conditions in this policy.

To qualify for a return:

  • The return request must be submitted within the applicable return period.
  • The product must be unused and in resalable condition.
  • The product must not have been worn, trained with, washed, modified, or damaged through use.
  • The product should be returned with its original packaging and included accessories, where applicable.
  • Proof of purchase or order information may be required.

Products that do not meet these conditions may be refused for return.

  • Products That Cannot Be Returned

For health, hygiene, safety, or product-integrity reasons, certain products may not be eligible for return once they have been used.

This may include products that have been:

  • Used for training or competition
  • Exposed to sweat, moisture, dirt, or other contamination
  • Altered or modified
  • Damaged after delivery through improper use
  • Returned without required original packaging where the packaging is necessary for resale

Any product-specific return restrictions will be communicated where applicable.

  • Exchanges

If you need to exchange an eligible product for another size, color, or available variant, please contact us within the applicable return period.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, Hazerein may offer an alternative solution, including a refund where applicable.

Additional shipping charges may apply to exchanges depending on the circumstances and destination.

  • Defective or Incorrect Products

If you receive a product that is defective, damaged before delivery, or different from the product you ordered, contact Hazerein as soon as possible.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs or videos showing the issue where appropriate

After reviewing the situation, Hazerein may offer an appropriate resolution, which may include:

  • Replacement
  • Exchange
  • Repair where applicable
  • Refund

The resolution will depend on the nature of the issue and the circumstances of the order.

  • Change-of-Mind Returns

If you simply change your mind about a purchase, the product must still meet all return requirements described in this policy.

Unless otherwise required by applicable law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges may not be refundable where the applicable shipping service has already been provided.

  • How to Request a Return

Before sending anything back, contact Hazerein through the contact information provided on hazerein.com.

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for the return
  • Photographs where relevant

Do not send products to an address without first receiving return instructions from Hazerein.

  • Return Shipping

Unless the product is defective, damaged before delivery, or incorrectly supplied by Hazerein, the customer may be responsible for return shipping costs.

Customers should use a reliable shipping service and retain proof of shipment until the return has been confirmed.

Hazerein is not responsible for returns that are lost in transit before reaching us.

  • Refunds

Once an eligible return has been received and inspected, Hazerein will determine whether the return qualifies for a refund.

Approved refunds will generally be issued through the original payment method where technically possible.

The time required for a refund to appear in a customer’s account may depend on the payment provider or financial institution.

Shipping charges, return-shipping costs, customs duties, taxes, or other non-refundable charges may be deducted from a refund where applicable and permitted by law.

  • Refused or Unclaimed Orders

If a customer refuses or fails to collect a shipment and the package is returned to Hazerein, the customer may be responsible for return shipping, customs charges, handling fees, and other non-recoverable costs.

Any refund will be processed after the returned shipment has been received and reviewed.

  • Fraudulent or Abusive Returns

Hazerein reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return system.

This may include situations involving:

  • False damage claims
  • Products returned after use
  • Deliberately damaged products
  • Repeated unreasonable return requests
  • Products different from those originally supplied

Nothing in this section limits any rights available to customers under applicable law.

  • Changes to This Policy

Hazerein may update this Shipping & Returns Policy from time to time to reflect changes in our business, shipping services, products, or applicable requirements.

The updated version will be published on this page together with a revised “Last Updated” date.

  • Contact Us

If you have questions about shipping, returns, exchanges, or refunds, please contact Hazerein through the contact information provided on our website.

Hazerein
Website: hazerein.com

Last Updated: August 25, 2026