Refund & Returns Policy
Last Updated: September 27, 2026
At Hazerein, we want your order to arrive safely, accurately, and on time. This policy explains order processing, delivery, returns, exchanges, refunds, and damaged or defective products.
1. Order Processing and Cancellation
Orders are normally processed after payment is confirmed. Processing times may vary due to product availability, order volume, holidays, weekends, and other circumstances.
Customers may request cancellation before dispatch. Once dispatched, an order cannot be cancelled and may only be handled under the returns and refunds provisions below.
2. Shipping
Hazerein may offer shipping within Pakistan and international shipping to selected countries. Destinations, charges, and delivery times depend on courier availability, customs requirements, package details, and other logistical factors. Any delivery timeframe is an estimate unless expressly stated otherwise.
Customers are responsible for providing accurate shipping information and for monitoring tracking where available. International customers are responsible for applicable customs duties, import taxes, VAT, brokerage charges, and other destination-country fees unless stated otherwise at checkout.
3. Delayed, Lost or Damaged Shipments
If a shipment is delayed, lost, delivered incorrectly, or arrives damaged, contact Hazerein as soon as possible. For damaged packages, provide photographs of the outer packaging, shipping label, damaged packaging, and product damage where possible.
4. Returns
Eligible products may be returned within 14 days of delivery. Products must be unused, in resalable condition, unwashed, unmodified, undamaged through use, and returned with original packaging and accessories where applicable. Proof of purchase may be required.
Products used for training or competition, exposed to sweat or contamination, altered, improperly damaged, or missing required packaging may not be eligible for return.
5. Exchanges and Defective Products
Eligible products may be exchanged for an available size, color, or variant within the applicable return period. If you receive a defective, damaged, or incorrect product, contact Hazerein promptly with your order number, a description of the issue, and photographs or videos where appropriate.
6. Return Requests and Shipping
Before sending anything back, contact Hazerein through the contact information provided on hazerein.com. Include your full name, order number, product name, reason for return, and relevant photographs. Do not send products to an address without receiving return instructions.
Unless the product was defective, damaged before delivery, or incorrectly supplied by Hazerein, the customer may be responsible for return shipping costs.
7. Refunds
After an eligible return is received and inspected, approved refunds are generally issued through the original payment method where technically possible. Shipping, return-shipping, customs, taxes, or other non-refundable charges may be deducted where applicable and permitted by law.
8. Refused, Unclaimed, or Abusive Returns
Customers may be responsible for costs arising from refused or unclaimed shipments. Hazerein reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return system.
9. Changes to This Policy
Hazerein may update this policy from time to time. The updated version will be published on this page with a revised “Last Updated” date.
10. Contact Us
For questions about shipping, returns, exchanges, or refunds, please contact Hazerein through the contact information provided on hazerein.com.
Hazerein
Website: hazerein.com
Last Updated: September 27, 2026