At Hazerein, we are committed to providing a secure and transparent purchasing experience. If you have a concern about an order or payment, please contact us directly first so we can review the matter and work toward a resolution.

Contact Us About Payment Concerns

If you believe that a payment was unauthorized, your order was not received, or there is another issue with a transaction, please contact Hazerein as soon as possible. We will review your concern and provide appropriate assistance in accordance with our Refund Policy and Terms & Conditions.

Chargeback Investigations

If a chargeback is initiated through a bank, card issuer, or payment provider, Hazerein may review the transaction and provide relevant information and documentation to the payment processor or financial institution investigating the dispute.

This information may include:

• Order and payment details
• Shipping, delivery, and tracking information
• Refund records
• Relevant customer communications

Refunds and Chargebacks

If you are eligible for a refund under our Refund Policy, we will process it through the applicable payment method or payment provider. Customers should not receive both a refund from Hazerein and a chargeback for the same transaction.

Our Cooperation

Hazerein will cooperate with payment providers, banks, and financial institutions during chargeback investigations and will provide accurate information relating to the disputed transaction.

Final Decision

The final decision regarding a chargeback is determined by the relevant payment provider, card issuer, bank, or financial institution according to its applicable rules and procedures.

Questions or Concerns

If you have any concerns about a payment or order, please contact Hazerein directly so we can assist you.